Exchange and return policy/Shipping

Policy

Each and every piece of jewelry is being designed and crafted by hand, after the order is being placed. Hence, from the moment the order is being place and until the shipping of the goods there’s a working time of 14-21 business days.

SHIPPING
In Israel

  • Free shipping from orders of 400 NIS and above
  • Courier service for additional payment of 25 NIS

Outside of Israel

  • The shipping will be conventional, all customs duty will be collected in accordance with the tax law of the buyer’s country jurisdiction.

EXCHANGE AND RETURN POLICY

Creating and designing jewelry requires close attention. However, some differences between the photos and the piece itself may occur due to the resolutions of the photos presented in the ads – hence, the photos are for illustration purposes only. Sofia Calo Company is making all the efforts to ensure that the colors or the hues of the design presented in the ad photos are identical to the actual item you’ll receive. However, some changes or inaccuracies may rise due to graphics and/or computer screen imperfections. Your positive approach is highly appreciated, and if you want to return the item, you can do so within 14 days after receiving it. The items must be returned in their original state – unused!

And in the original packaging! Shipping costs of returning the item are the responsibility of the buyer, so there’s no refund of the shipping cost. The refund will be processed only after the item was received and examined. You’ll receive an e-mail informing you of the approved/declined refund request. If the returned item was accepted, the refund will be delivered through the payment means used during the original purchase.

*Since all of the items are handmade according to specific measurements, 5% will be deducted from the refund amount.

*Additionally, the shipping cost will also be deducted from the refund.

*Items which were ordered by a custom request of a customer and of specific measures will be non-refundable. Exchanges will be accepted only if the item was damaged. Please send an e-mail within 24 hours after receiving the item.

*Refund/exchanging inquires will be accepted only by e-mail and will be processed only after a confirmation e-mail.

Best regards, Sofia Calo